A comprehensive PRD for improving Claude mobile app experience for casual users seeking quick conversations and accurate responses.
Table of Contents
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Objective
Drive more usage in Claude mobile app by improving critical user workflows.
User Personas
- Casual users interested in conversations & getting responses
- Optimising for productivity and efficiency and quickly getting responses!
- Want to converse and get reliable answers, mostly want accurate answers embedded in latest data (web search is important tool, connecting with system of records (Google workspace, Email, Calendar, etc)
- Just want to use best & latest model and does not want cognitive load of choosing a model or structuring things by creating projects and ensuring relevant chats go into relevant projects! Mostly unstructured conversations with quick responses to get job done!
- Want to quickly start conversations with 1 click and get right to the answers wanted! Shortcuts for getting into conversations will be really helpful!
- Does not bother with long prompts but the expectations are high from the response
- Voice is a great way to quickly converse or communicate context or construct prompts
- Wants conversations and context to be seamless. For instance, if quota exhausted, wants to switch to the next best model!
- Specifically using for Coding & Prototyping (PMs, designers, Analysts, etc)
- Specially coming to make brainstorm & make prototypes (artifacts). Want artifacts to be first class citizen of Claude Chat
- Making modifications to artifacts would be amazing!
- Generate and share artifacts efficiently! Enabled to gather feedback & comments would be amazing!
- Easy ways to review artifacts with comments received and make modifications to artifacts simple
- Power users who specifically use Claude for all knowledge work and more aware of prompt engineering, tools, and tricks for best response
- Ensures to start projects and group conversations into relevant projects for shared context
- Have multiple projects created and ensures to continue conversations there hoping claude has context of the project
- Carefully selects model, prompt, tools, whether “extended thinking” is required or not, deep research reports, etc for the best response
- Writes long prompts with all the prompt engineering techniques known! and the context given
Suggested Claude Mobile App Improvements for Casual Users
This user persona isn’t too “AI savvy” with prompts, tools, but instead looking for quick conversations and responses. The goal should be to reduce friction and enable as much seamless conversations as possible!
1. Faster ways to kickstart conversations with Claude mobile app
- Home screen quick action with 3D touch: “start a new chat”, “voice mode”
- Spotlight search shortcuts to quickly start conversations
- Interactive widgets (Home & Lock screen, Control Centre shortcuts)
1.1 Home Screen Quick Action Current Implementation
Improvement
Including “Start New Chat”, “Voice Mode”, “Continue in Recent project” options to quickly start conversations
1.2 Spotlight Search Shortcuts
Current:
Improvement:
Spotlight search shortcuts for Ask Claude, Start a New Chat, etc
2. Enabling Seamless Conversations
2.1 Auto-Switching Models & Chats After Hitting Limits
- Allow users to have longer conversations without hitting limits by auto-switching to new model or a new chat but “carrying the current context”
- Users can manually switch to other models by clicking on the title bar
Currently, the title bar in Claude mobile app is broken completely. Clicking on it gives “Rename” vs all options with model switcher. Claude should fix title menu in iOS app: allow users to switch models with a tap, rename, etc
2.2 Prompt Enhancer
Most users don’t write detailed prompts out of lack of knowledge on why prompts differ from “typical search queries” or lack of awareness around techniques to write better prompts or just too much typing & cognitive load. For them there should be a prompt enhancer: User writes → Claude understands intent → Enhances prompt
2.3 Add an Existing Conversation to Project
Allow users to map existing conversations to a project. That way they don’t take the cognitive load upfront but later on if they realize it belongs to project let it be. Once added, index the current chat, add any files referred to project store.
For some reason Claude allows new conversation to add to a project but not an existing conversation.
3. Information Hierarchy & Workflow Improvements
3.1 Home Page Improvements
Home page should not just show “Projects” as Casual users typically have chats/conversations. Rather, taking cues from web app, show “Recent Chats” and sections for “Chats”, and “projects” (if any).
Current:
Improvement:
Show search to filter to right conversation, recent chats to continue conversations and Chats, Projects section to go through list in case user needs.
