Introduction
I recently conducted a brown bag session on “Building a Customer Feedback Analysis System,” and the feedback was overwhelmingly positive. This system has been a game-changer for me, saving hours—if not days—of manual work in synthesizing customer research. Instead of spending countless hours reading through feedback, manually categorizing insights, and crafting reports for different stakeholders, I now have an AI-powered workflow that does the heavy lifting in minutes.
The System in Action
Below are the slides from my session, where I walk through a real-world example using an ABC Ecommerce Company’s customer feedback. You’ll see the detailed prompts I use to synthesize feedback and generate reports tailored for various audiences—from product managers to executives to support teams.